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Shipping Policy

Shipping

FREE SHIPPING WITHIN INDIA Order value Greater than INR 1000

Outside India As actual will Collect after Placed an Order Manually.


Where All Do We Deliver?

We deliver to all and any postal address around the India. Courier companies do not deliver to P.O.Box address, so we request you to provide full street address with pin code / zip code.


Please note that residential shipments to USA & some other countries will be left at door if someone is not there to receive the package or no one answers the door bell. Our courier agents are DHL / FEDEX / Speed Post.


No deliveries are made on Saturdays and Sundays in most cities as they follow a 5 day work culture. Some times we can try to organise deliveries on Saturdays also on some extra cost on case to case basis.


Further, deliveries are generally made during normal working hours of courier companies and these vary from country to country.


Please note that there are no shipments made from the store on Sundays and public holidays as our logistics partner,does not make any pick-ups on those days.


Shipment and Tracking Details

We will send you an email regarding the shipment of your order, as soon as the items are handed over to the Courier. These alert emails will contain the tracking number and courier companies website details along with expected date of delivery. You may also check the same on our order status page or by logging in to the My Account section on our site. Tracking numbers for orders shipped might take 24 business hours to become active on the courier websites.


Address Change Requests

Once an order is registered, you cannot make any alterations. However, address alteration requests may be accommodated within 24 hours of placing the order. You may Email us your alteration request and the needful will be done.


Multiple Address Order

Currently this option is not available. However, if you want to send the product to different addresses, you can place multiple orders.


Incorrect or Incomplete Address

Please note: some courier companies charge a penalty for incorrect shipping addresses, wherein the address and zip code do not match. The customer will, without exception, bear the cost of any such penalties and/or fees, not BigBindi. Please make sure your shipping address is correct.


What happens if my order is lost in transit?

If a shipment is lost in transit, we wait for 15 days and then reprocess/reship the order. If you have any question about our shipping policies, please email us on customercare@karlsburg.in